Delivery & Returns
Last updated: 5 July 2026
Delivery
- Where: United Kingdom only.
- Cost: £3.99 per order — FREE on orders over £35.
- How long: every product is printed to order in the UK, then delivered — typically 3–7 working days from purchase in total.
- Tracking: you'll receive dispatch details by email, and can follow your order under My Orders.
🛡 The Hero Guarantee
If your order arrives damaged, misprinted, or the print doesn't match the preview you approved, we'll reprint it free or refund you in full — your choice. Just email [email protected] within 30 days of delivery with your order number and a photo of the problem, and we'll sort it. No return postage, no fuss — you don't even need to send the faulty item back.
Wrong size?
Double-check the size before ordering — each product is printed individually for you, so we can't resell an unworn return like an ordinary shop can. If you've ordered the wrong size, email us: if your order hasn't gone to print yet we'll change it free of charge, and if it has already been printed we'll do our best to help with a discounted reprint in the right size.
Change of mind
Because every item is personalised and made to order just for you, personalised goods are exempt from the usual 14-day change-of-mind cancellation right (Consumer Contracts Regulations 2013). If you contact us before your order goes to print (usually within a few hours of ordering), we'll cancel and refund it in full.
Your statutory rights
Nothing on this page reduces your rights under the Consumer Rights Act 2015: everything we sell must be of satisfactory quality, fit for purpose and as described. If it isn't, you're entitled to a repair, replacement or refund — and our Hero Guarantee above is usually the fastest way to get exactly that.
Contact
Anything else — email [email protected] with your order number and we'll reply as quickly as we can.