Contact us
We're a small UK team and we're happy to help with anything — an order, a size question, delivery, or a design that didn't come out how you hoped. The quickest way to reach a real person is email.
📧 Email us
We aim to reply within one working day (Monday–Friday). If it's about an existing order, please include your order number so we can find it fast.
Common questions
- Wrong size, or need to cancel? Email us as soon as you can — if your order hasn't gone to print yet we can change or cancel it free of charge. See Delivery & Returns.
- Something arrived damaged or misprinted? Our Hero Guarantee covers you — we'll reprint or refund. Send a photo and your order number.
- Where's my order? You can track it under My Orders, and dispatch details are emailed to you.
- A question about your data? See our Privacy Policy, or email the same address.
Business details
Hero Merch is a trading style of Smarter Sites Ltd, a company registered in England & Wales (company no. 14570248).
Registered office: address to be added
All products are printed and shipped from within the United Kingdom.